The Help Center is available to every DropTrack customer. If the articles do not answer your question, you can contact the support team.
How to Get Help
- Help Center - You're here! Browse our knowledge base for answers to common questions.
- Contact Us - Open a support ticket, use the support option available in your dashboard, or email support@droptrack.com.
What We Can Help With
- Account and login issues
- Campaign setup and deliverability
- Technical problems or bugs
- Feature questions and how-to guidance
- Billing and subscription questions
Priority Support
The current pricing page lists email support within 24 hours for Pro for Artists and priority support with responses in under 3 hours for Pro for Labels. Check the plan shown at purchase for the support included with your subscription.
New User Assistance
Include your account email, what you were trying to do, the page or link involved, and any error message. Do not email passwords, payment-card details, API keys, or other secrets. Screenshots can help, but remove private recipient or customer information that is not needed to explain the problem.