To close your DropTrack account or request deletion of personal information, email privacy@droptrack.com or support@droptrack.com. You can also open a support ticket without logging in.
What to Include
- Your DropTrack account email and artist or label name.
- Whether you want to close the whole account, delete particular information, or request a copy of your data.
- Whether the request concerns a personal account or a shared label account.
We may need to verify your identity and authority over a shared account. Do not send passwords, login codes, or identity documents unless the support team gives you a suitable way to provide necessary verification.
Before Closing Your Account
- Download the music, artwork, contacts, and reports you want to keep.
- Review any active subscription or ad campaign and tell support what should happen to it.
- Coordinate with your team before requesting changes to shared label content.
Cancelling a subscription, closing an account, and requesting deletion are separate actions. Do not assume that cancelling renewal removes your information or that submitting a deletion request confirms a refund.
What Deletion Covers
We handle requests under the Privacy Policy. Some billing, legal, security, opt-out, privacy-request, and protected backup records may need to remain. Copies already received by other people or connected services may be outside DropTrack's control. We will explain applicable limits when responding to your request.
See Closing an account in the Terms of Service for related account-closure information.